Use of standard methods of communication outside the organisation: Well-organised communication is a most important part of achieving customer contentment about the services they have received from the business. Established companies like Tesco; ASDA will use many different methods of communication to inform their customers about their products and services. In businesses nowadays there is too much competition, therefore it is important that business try their best to attract as many customers as possible by using different communication methods.
The methods of communication in use outside of the business are described below: Telephone communication: This method is used by many businesses such as Tesco to transmit simple message about their services quickly and efficiently. Using this method for communication is beneficial for the businesses because it offers immediate feedback for example contacting suppliers and customer with the business new products or services. Confidential information like the data of the staff cannot be discussed on the Telephone.
Interviews: In Tesco managers do interview to recruit new employees however mangers do interview with disciplinary or grievance issues. This method usually uses a formal method of communication. By interviewing manager will be able to make decision whether the candidate should be given a job or not. Sometimes wrong candidate may be selected from the interview, because of the views of the person who is interviewing the candidate for the job.
Business letters: This method is a major external form of communication used by managers to communicate with different peoples for example, to place order with suppliers or to arrange other form of communication such as meetings or to give information to business customers. When customers require feed back form the business on the services they have received, in this case business may be replying back. Tesco managers do write business letter on regular basis to the customers. Business letters are still being used in businesses, in spite of the technology we have. Business letters a form of proof that the action was taken on for a particular problem.
Electronics mail (e-mail): Nowadays this method is commonly used by business manager to communicate with colleagues through writing. This method is particularly useful for international communication across different time zones. For example business can give their feed back to the business regardless of where they are. Emails are an effective way of transferring information quickly, where as if business manager is to write a letter to the customer, it will at least take three days for customers to receive this latter, but by using email facility information can be sent in seconds from one country to another. For security reason confidential information cannot be send through the email. Businesses cannot send the customer card details like the PIN Number through the email, because any one can have access to some one email if they know the password for the email.
This is a document, which is send from the business, (supplier) to the customer when the purchased has been made on credit. Tesco suppliers send them invoices and Tesco send invoices to its creditors who order in bulk and do not pay at the date of transaction. The invoice will explain to the customer what they have bought. Below I have found a sample of an invoice; Analyse with justification, presentation methods which meet the needs of a specific audience: The audience has different requirements from age, gender, language, disability, legibility and many other factors.
Tesco ensures that they are meeting the needs of each and everyone in the community. For disable people or for people who lead a busy life, Tesco has launched the website www.tesco.com. By visiting the website, busy or disable people can shop on line without going to any of Tesco branch. Tesco is also providing free delivery service. Tesco ensures that their staffs are trained effectively to do the best possible job so that they can meet the requirements of their customers. Tesco is successful business because it cares for its customers.
Tesco has a personal check in point where customers can pay for the purchased products by paying either in cash, or using credit, debit card. The benefit of personal checkpoint is that customers do not have to wait in the queues to pay for the purchased products. This is beneficial for disabled people who cannot stay for long in queues; they can use this method to purchase the products. Creative Corporate image: Every business has a creative corporate image to be recognised by its customers all over the world. Tesco has a corporate image, which is reliable with the positioning of the company’s product, product line and brand. Tesco logo is without doubt recognized by most of us, it is also consistent with the overall corporate image.